![]() In its privacy policy, Aura promises that only you and those you choose to share the frame with will have access to your photos, although Aura says it will analyze your snapshots in order to do a better job of grouping them together (more about that in a moment) while skipping duplicates and fuzzy images. If you choose to upload iCloud or Google photo albums, any subsequent photos you add to those albums will automatically be added to the frame.Īll your images are stored on Aura’s cloud server, which is powered by Amazon Web Services and protected by AES-256 encryption. The easiest way is to pick and choose photo albums on your phone, but you can also sync the Carner with albums in your iCloud Photo Library or Google Photos account (but not Facebook, unfortunately), as well as upload images from your Mac or PC using Aura’s Web Uploader tool. While the Carver only supports 2.4GHz Wi-Fi networks, the frame had no trouble connecting to my dual-band 2.4GHz/5GHz mesh network.Īfter you’ve named the Carver and decided whether to invite family members or friends who can view and add images to the frame, it’s time to start adding photos. Once that’s done, you pair the app with the frame by tapping in the four-digit code that appears on the frame’s display, after which the app connects the frame to your Wi-Fi network (there was no need to enter my network password, at least not with the iOS version of the Aura app). To get started with the Carver, you’ll first need to install the Aura app for either iOS or Android, and you’ll need to set up an account (that includes creating a user name and a password, meaning you can’t just sign in via Google, Facebook, or Apple). You can also put the display on a daily schedule, although you can’t set different wake/sleep times for weekends or specific days of the week. The Carver comes with a detachable braided power cord, although the boxy wall wart (about 1.6 x 1.6 inches) will block the lower socket of a two-plug wall outlet.Ī (barely visible) sensor in the top-left corner of the frame measures ambient light and adjusts the screen brightness accordingly, or turns the display off altogether when the room goes dark (which, during my testing, the sensor did quite reliably). The frame itself has a minimalist yet elegant look, while the solid, wedge-shaped base is deep enough to keep the unit upright and free from wobbles. ![]() Measuring 10.63 x 2.6 x 7.45 inches and available in charcoal and “white chalk” flavors, the Aura Carver weighs nearly two pounds, which gives the frame a reassuringly sturdy heft. The Aura Carver photo frame has a sturdy bass and a removable braided power cord. Unlike Aura’s other two frames, the Carver has a landscape-only orientation, while the Sawyer and Smith frames has a swiveling stand that allows you to switch from landscape to portrait modes. Like Aura’s other frames, the $299 Sawyer Remove non-product link and the $399 Smith Remove non-product link, the Carver isn’t wall-mountable instead, it’s designed specifically to sit on a table, a shelf, or another flat surface. Troubleshooting your smartphone or the Aura Frames app is also much easier when you are not using the phone to speak to us at the same time.Ĭommunicating via email also lets us keep detailed records in one place, making it easier for both parties to refer to previous conversations.Design Supporting our customers by email is the most effective way since it allows us to share pictures, videos, and step-by-step information in a clear and concise manner which you can refer to at your convenience. For those rare occasions where we determine only a phone call is suitable, your Customer Care representative will s end you a link to their calendar where you can schedule a phone call at a time convenient to you. Our team usually responds within 24 business hours, and often within a few hours. We don't offer inbound phone support but if If you need further help, you can submit a written support request from within our Chatbot (type "contact support") or via the "Contact Customer Care" bar at the bottom of our Help Center. ![]() ![]() You can also use our intelligent chatbot that is integrated into our system, allowing you to manage your orders, get answers to your questions or help with troubleshooting. We have lovingly created step-by-step guides, videos and how-to’s on almost every subject you can think of, allowing you to digest the information at your own pace and at a time and place to suit you. Nearly all questions regarding Aura Frames can be answered in this Online Help Center.
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